TERMS & CONDITIONS Bookworldkids provides a registration service that allows our members to access entertainment content over the Internet on certain Internet-connected mobile phones, computers and other devices. The Bookworldkids service is provided to you by RedLeads, B.V. These Terms of Use govern your access to and use of our service. These Terms & Conditions comply with applicable EU laws, including the General Data Protection Regulation (GDPR) and relevant consumer protection legislation.

METHOD OF ENTRY Users may join the service where available via: This website SMS The mobile Internet Browser (WAP)

PREMIUM WEEKLY ACCESS – GENERAL TERMS & CONDITIONS 2.1. By giving your mobile number to us through the internet, via online adverts or any other promotions, you will gain entry to the selected service. You confirm that any information you provide is truthful, accurate, and complete, and you agree to keep it updated if it changes. We reserve the right to request verification of your age, identity and contact details. 2.2. By using this service, you confirm that you are at least 18 years old, or have received permission from a parent or legal guardian. 2.3. You may be billed by carrier billing, wherein you receive text messages sent to your mobile phone which are then charged upon delivery. Please refer to the “Billing via Carrier” section for more information.

BILLING VIA CARRIER

2.4 If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your signup by responding via text message and sending uniques shortword or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry. You will not be charged unless and until this validation step has been completed.

2.5 After opting in the service a ‘thank you for your entry’ confirmation message will be sent to your mobile number. You should only consider the service available once this message is received. 2.6 After confirmation of sign up to the service, you will get access to the unique books and soundtracks etc. available on our platform. You will then also receive a message confirming your registration to Bookworldkids. 2.7 After you confirm your opt in to the service you will receive a cost message at 12 EUR. The exact pricing, including VAT where applicable, will be clearly stated at the time of confirmation. 2.8 Our email address is [email protected]. Please email us with any comments you may have regarding our service. 2.9 We reserve the right to change, suspend, or end the service at any time, including registration terms, with appropriate notice to the user where required by law. OPTOUT 3.1 This service operates as a one-time payment premium SMS service. There is no recurring subscription or ongoing charges associated with this service. As such, no opt-out process is required, as users will not be automatically re-billed or re-enrolled after their initial purchase. 3.2 For any further inquiries or support regarding this service, users may contact our customer support team at [email protected] or call 80008889 (standard call charges may apply). OUR LIABILITY 4.1 The Liability of the promoter shall be limited to the amount of the charges actually paid. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and registration provided to you. 4.2 We shall not be liable: • For any unforeseeable losses or damages at the time this agreement began, • For data corruption, equipment failure, or • For any third-party actions in connection with the service.

EMAIL AND MOBILE TERMS & CONDITIONS 5.1 By providing your mobile number and email address, you consent to receive occasional emails or texts from Bookworldkids with promotions and offers. To opt out, click ‘Optout’ at the bottom of emails, or visit our Contact Us page and complete the web form, putting ‘Unsubscribe from marketing' in the message box or contact us on our email address. All marketing messages will comply with GDPR rules, and you may withdraw your consent at any time. 5.2 For more information in regard to your privacy, please visit the Privacy Policy tab. We process your personal data in accordance with the GDPR and only for purposes to which you have consented.

ASSIGNMENT Bookworldkids reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. You may not assign your rights or obligations arising from your agreement to and acceptance of these Terms & Conditions. CONTACT The promoter is Bookworldkids, a brand name of Red Leads B.V., Correspondence address: 1016 EV, Amsterdam, The Netherlands, The Netherlands, The Netherlands or email us: [email protected].

CHANGES TO THESE TERMS & CONDITIONS We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. You will be notified in advance of material changes to these terms, particularly those that affect pricing, cancellation rights, or use of personal data. Accordingly, we recommend that you check these pages periodically in order to review our current policies.

COMPLAINTS PROCEDURE 9.1 We always do our best to meet the needs of those who contact us, but we acknowledge that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint, this policy sets out the process for you to use.

9.2 Any and all complaints will be dealt with appropriately and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.

9.3 The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days.

9.4 How to make a complaint All complaints can be made by email using the below information:

Email: [email protected] Telephone: 80008889 (standard call charges may apply)

For your complaint to be properly registered please provide us with the following information: Your full name, phone number and email address Details of your complaint and the outcome you seek

All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur. Consideration period You may cancel within 14 days of sregistering and request a refund for charges during this period. If you wish to do this, then please contact Customer Services on E: [email protected], T: 80008889, within 14 days of your entry date. 9.5 People who can complain Complaints can be made by service users or a representative with appropriate consent. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.

9.6 After a complaint has been made Where a complaint is made in person or over the telephone: A written record of the complaint will be made and kept, which can be provided upon request. A recording of the phone call will be made where possible

You will receive an initial response within 2 working days. If an investigation is needed, we will keep you informed and aim to resolve within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy. Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that: The complainant can give a valid reason for not making the complaint sooner, and Despite the delay, it is still possible to investigate the complaint effectively and fairly

It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private. If you're unsatisfied with the outcome, you may escalate your complaint to a relevant national regulatory body or consumer dispute resolution platform.

Once a complaint has been dealt with Once investigations have been completed, upon request, a report can be provided which includes: • A detailed explanation of how the complaint has been considered • The conclusions reached, including any and all remedial action needed, and • Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed OTHER These Terms of Use shall be governed by and construed in accordance with the laws of Cyprus. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the remaining terms remain in effect.